We want you to be happy with your purchase. If you're not, here's how returns work.
14-day returns
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging with all accessories included.
Hygiene items
Because our devices are personal care products that come into direct contact with skin, we cannot accept returns on items that have been used, unless the item is faulty. This protects every customer's health and is standard practice for personal care electronics.
Faulty or damaged items
If your device arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with photos or a short video showing the issue. We will arrange a free replacement or a full refund, including any return postage. You will not be asked to cover costs for a fault that isn't yours.
How to start a return
- Email aboodiikh69@gmail.com with your order number and the reason for return.
- We'll reply within 1 business day with return instructions and an address.
- Post the item back to us.
Please don't send anything back before contacting us — returns sent without prior authorisation cannot be processed.
Return shipping costs
For change-of-mind returns, you cover the cost of return postage. For faulty, damaged, or incorrect items, we cover it.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a further few days to appear on your statement.
Cancellations
You can cancel an order for a full refund any time before it is dispatched. Email us as soon as possible with your order number.
Contact
Email: aboodiikh69@gmail.com